I can’t remember who taught me the philosophy of not burning your bridges. If I could, I would probably thank them profusely.
Despite how angry or frustrated I have been, I have never walked out of the door of any company burning any bridges – i.e. not leaving professionally. For whatever reason I go into turbo mode the last 2 weeks of employment anywhere to get all I can done to leave them in a better place. And almost always, it has come back to smile upon me – karma is like that.
So today I started thinking about the things I do and why they are just now getting done in the mad rush before the last employment date. What makes these tasks important NOW?! I mean really…these things are SPOFs (Single Points of Failure)…but a lot of them are even just user training, user empowerment.
So here’s a rundown of the SPOFs and user training items that I’ve run into over and over again that happen during the last 2 weeks of IT employment (this assumes you have the crucial items documented like network typography, asset inventory, etc):
- Google Groups – User Training
- Users can practically create their own email addresses and manage messages and recipients. Make sure to teach them how to allow the public to post to the group so external email addresses (those outside your company domain) can email the address. Instructions here: https://support.google.com/groups/answer/2464975?hl=en
- Audio Visual Setup – User Training and Documentation
- While it seems basic to IT professionals – document each room, how to use it, and how it’s configured down to the TV input. This will help the new person who takes your place, or the Orange Drive contract (see what I did there?), immensely!
- Pick one person in the office and train them on how to use each room. Empower them to be the expert.
- Printer IPs and Drivers – all in one place, easy for users to find.
- Vendors: Document ALL the vendors you’ve worked with, what they offer, and how to reach them (even if it’s a basic support email)
- Helpdesk system: If you have a helpdesk ticketing system document how it works, how to access it, the workflow (open, waiting, close, etc), and a backup plan if the system goes down.
- Passwords: If you don’t have a shared password management solution, gather all of your corporate logins into, at the very least, a single locked file to send to your manager.
To Be Continued